Last updated July 04, 2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Callora, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Callora Limited, RM 5003, 5/F, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG HONG KONG.
Country refers to: Hong Kong SAR China
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Usage Data
In addition to the data mentioned above, the Service may automatically collect certain technical and behavioral information, some of which may not directly identify the user but is used for analytics and security purposes. A more detailed description of such data can be found in the “Usage Data” section.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Cookies and Tracking Technologies
We use cookies and similar technologies (including pixels and local storage) to analyze user behavior, improve the functionality of the Service, and deliver personalized content.
We may also use third-party analytics services, such as Google Analytics, to gather information about how You interact with our Service. These services may collect data directly through Your browser in accordance with their own privacy policies.
You can manage the use of cookies in Your browser settings.
Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Information from Your Device's phone book (contacts list)
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Additionally, we use personal data to:
Improve the user interface (e.g., by adapting navigation to Your behavior);
Enhance functionality (e.g., by remembering preferences and speeding up page load times);
Personalize your experience (e.g., by displaying relevant notifications and messages);
Analyze the frequency and complexity of feature usage to further improve the product.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
With integration partners and API providers: We may also share Your personal data with third-party services and providers with whom we have technical integrations in place, in order to ensure the functionality of the Service and expand its capabilities. Such partners may include:
Identity verification providers;
Cryptocurrency payment systems;
Notification delivery platforms;
Cloud and infrastructure providers.
The data shared is limited to what is necessary for the operation of the Service and is transferred in accordance with applicable laws and this Privacy Policy.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
In addition to the above, We clarify that different categories of data are stored for varying periods depending on their purpose:
Account data (such as email address or phone number) is stored for the duration of Your use of the Service and may be deleted upon Your request.
Action logs and technical events are retained for up to one year, unless required otherwise by law or for security purposes.
Support correspondence and inquiries are stored for no more than three years from the date of the last interaction.
Data related to financial transactions is retained for periods established by applicable law (e.g., for accounting and tax purposes).
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Your Rights Regarding Data Processing
You have the following rights concerning your Personal Data:
Right of access: You may request information about what data We store, how it is used, and to whom it may be disclosed.
Right to rectification: If You believe Your data is inaccurate or outdated, You may request its correction or update.
Right to erasure (“right to be forgotten”): In certain circumstances, You have the right to request the deletion of Your data.
Right to withdraw consent: If You have previously given consent for data processing, You may withdraw it at any time.
Other rights as provided by applicable data protection laws.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
We implement the following technical and organizational security measures:
Data is transmitted over secure channels using TLS/SSL encryption protocols;
Access to Your data is restricted and granted only to authorized personnel who are bound by confidentiality obligations;
All personal data is stored on secure servers that comply with international information security standards (including ISO/IEC 27001);
Critical operations, such as financial transactions and account access, may be protected through two-factor authentication (2FA);
Regular audits and internal reviews are conducted to minimize the risks of data breaches or unauthorized access.
Children's Privacy
Our Service is not intended for individuals under the age of 13 or any other minimum age as required by the laws of the user's country. We do not knowingly collect personal data from minors without verified consent from a parent or legal guardian.
If You are a parent or guardian and You become aware that Your child has provided us with personal data without Your consent, please contact us. We will take the necessary steps to remove the information from our servers.
By using the Service, the user confirms that they have reached the age required to provide personal data independently in their jurisdiction.
If data processing is based on consent, and Your country requires parental or legal guardian consent, We may request such consent before collecting and using the information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We do not control and are not responsible for the content, privacy policies, security, or any actions or inactions of any third-party websites or services. Your use of such third-party resources is at Your own risk. We do not guarantee the security of Your data when interacting with such websites.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page: callora.app/privacy.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Other Terms
This Privacy Policy is part of the broader Terms of Use of the Service. By using our Service, you also agree to the Terms of Use, which may include additional provisions regarding access rules, responsibilities, limitations, and other aspects of usage.
In the event of any conflict between the provisions of this Privacy Policy and the Terms of Use, the Terms of Use shall prevail, unless such interpretation contradicts applicable law.
A link to the Terms of Use will be added once they are published on the corresponding page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@callora.app
Or by post: Callora Limited, RM 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.